Shipping & Delivery Policy
We ship both within India and internationally.
Please read the following sections carefully based on your location.
Domestic Shipping (Within India)
Fast, secure, and insured delivery across all Indian pin codes.
- Free Shipping for all prepaid orders above ₹4,999/-.
- Orders below ₹4,999/- attract a flat shipping fee of INR 100/-.
- Available for an additional fee of ₹250 – ₹500 over regular shipping costs.
- To request priority shipping, email your order details to contactsaaramati@gmail.com immediately after placing the order.
- Orders are typically dispatched within 3–5 working days from the date of confirmed payment. Delivery times may vary depending on your location and chosen shipping method.
- For Pre-order and bespoke weaves, specific timelines are communicated at the time of ordering.
International Shipping
We offer international shipping to almost all the countries across the world. Contactus if you do not find your country in the list
- International Shipping is based on: DDU (Delivery Duty Unpaid) basis- Customs, import duties, or taxes are to be paid by the customer.
- Shipping costs differ based on the country, You will be notified about the same
during checkout.
- Currently, international orders are handled manually.
- Contact us at Instagram: @saaramati or Drop us a whatsapp at +91 9840714693
- Orders dispatched within 3–5 working days unless otherwise informed
- Delivery transit: 5–15 business days depending on the destination and customs.
- Urgent international orders are not accepted. Kindly place orders in advance.
General Shipping Terms
Applicable to all orders
Important Notes
- Orders are processed only after payment is received.
- Any change in shipping address must be communicated via email (contactsaaramati@gmail.com) within 3 hours of placing the order.
- Delayed dispatch requests must also be communicated within 3 hours as well; failure to do so may result result in shipping without delay.
Incorrect / Incomplete Address
- Ensure that shipping details are accurate. Saaramati is not responsible for delays or failed deliveries due to incorrect address.
- If a parcel is returned due to customer non-availability or unreachable contact numbers, re-shipping courier charges must be borne by the customer.
Unboxing Video Requirement
- An unboxing video and photos from the moment of opening the parcel are mandatory to claim: Transit damage / Exchange / Replacements or any other concerns
- The same needs to reach us within 24 hours of order delivery
- Please refer to the Cancellation , Returns and Refund Section of the page for further clarification
Missed Deliveries
- Delivery agents usually make up to 3 attempts. If undelivered, the parcel will be held at the delivery hub briefly. Customer must coordinate to collect it. If unclaimed, the parcel will return to us. In such cases, if we have to re-ship it to the same / different address re-shipping charges apply.
Customs Duty (Incase of International Shipping)
- Customer is liable for all customs duties, VAT, and other import fees. Saaramati is not responsible if the package is held by customs or returned due to unpaid duties. Shipping charges are non-refundable if the parcel is returned.
Logistics Partners (Domestic & International)
- We use trusted logistics providers like DTDC, French Express, Trackon, Delhivery etc for Domestic Shipping & UPS, USPS, DHL, FedEx, Aramex, City Link Express, etc. for International Shipping
Tracking
- Tracking details will be emailed within 24–48 hours of dispatch.
- Customers are responsible for monitoring delivery via the tracking link provided.
Store Policy
Returns, Refunds & Cancellations
Read our transparent terms regarding damaged product replacements, cancellations, and refund processing timelines.