Cancellation, Return & Refund Policy

Your trust and satisfaction are the cornerstones of Saaramati.

We are passionate about bringing you premium-quality sarees, and each piece embarks on its journey to you with careful packing and diligent shipping. Before making your selection, we encourage you to read through our Cancellation and Refund Policy, ensuring complete clarity for your peace of mind.

Effective Date: 22nd June, 2025

Cancellation Policy

❌ No Cancellation

We do not accept cancellations once an order is placed on our website. Every saree is packed and dispatched promptly to ensure quick delivery, making it difficult to accommodate cancellation requests. Please review your cart carefully before confirming the order.

Domestic Orders

In case you accidentally placed an order, kindly contact us within 1 hour of placing the order at contactsaaramati@gmail.com or +91 98407 14693. While we do not guarantee cancellations, we will try to assist if the order is not yet processed. Please note that 8% cancellation charges will be applicable for orders that are cancelled.

International Orders

Cancellation is not applicable for International Orders.

Note: Once the product is shipped, delay in delivery due to logistics issue or external factors such as rains, pandemic restrictions or lockdown cannot be cancelled.

Returns and Refunds

❌ No Refunds

We do not offer refunds for any orders under any circumstances, including:

  • Change of mind
  • Color variation (Please note that colors may slightly differ due to photography and screen settings)
  • Size or drape preference (Personal liking towards a product after receiving the correct product or non-suitability of a product on yourself IS NOT A GROUND FOR RETURN/REFUND/REPLACEMENT)
  • Delivery delays due to external courier service issues
  • PLEASE NOTE THAT NO RETURNS / REFUND IS APPLICABLE FOR ITEMS THAT ARE ‘ON SALE’ FROM TIME TO TIME – i.e THE ITEMS ON SALE SHALL NOT BE RETURNED / REFUNDED ON ANY ACCOUNT except in case of DELIVERY OF WRONG ITEMS / INCORRECT PRODUCTS.

Note: Each saree is quality-checked before dispatch. Since these are delicate and handpicked items, we are unable to process refunds once sold. Kindly reach us out with any product related queries before placing an order by mailing us at contactsaaramati@gmail.com.

Exchange / Replacement Policy

Exchange or Replacement of a product is applicable only on the following grounds:

  • Physically damaged
  • Incorrect (wrong item sent)
  • Defective in quality or stitching
  1. Under any of the above said scenarios, kindly email us the clear video (Including Package opening) with clear photos of the product / damage to contactsaaramati@gmail.com within 24 hours of delivery.
  2. On exchange acceptance by mail, Customer is supposed to ship back the product in original packaging condition to avoid any transit damages/loss of product to our address within 2 days of Replacement Confirmation by Email.
  3. Update the tracking number in the follow up mail within 2 days.
  4. ❌ Return not shipped within 2 days will not be accepted strictly.
  5. Once the complaint is verified and the product is received, We will offer:
    • An exchange (based on availability)
    • Store credit (if exchange is not possible)
  6. If you had requested for Falls / Pico for a saree, then ❌Exchanges are not permitted❌ in such cases.
Important: We will not be able to consider any complaints or claims made after the 24-hour window.
Contact Information

For shipping-related concerns or support:

📧 contactsaaramati@gmail.com📞 +91 98407 14693

We thank you for understanding and supporting our small business. Your trust means everything to us, and we are committed to providing a delightful saree shopping experience.